What members see: the mobile app
Updated 17 July 2026
Your members download your app from the App Store or Play Store under your name and your branding. Here is what they experience inside, feature by feature. Which of these appear depends on your toggles in Manage Features.
Feed and community
The feed is where members post, comment and react, organised into your spaces. New members can be greeted by your onboarding flow, and every main screen supports pull-to-refresh, so a quick swipe always fetches the latest.
Courses
Members browse your courses, work through video and text lessons, take quizzes and see their progress tracked. Paid courses are purchased in-app.
Shop
The storefront supports a full mobile checkout: address lookup as members type, saved addresses and saved cards for repeat purchases, and Apple Pay and Google Pay for one-tap payment. Guest-style speed with account-level convenience.
Events
Members see your upcoming events with location and time, RSVP or buy paid tickets, and add events to their phone's calendar with one tap.
Bookings
Session types are presented as image cards; members pick a slot from a month-grid calendar and book, paying in-app for paid sessions.
Rewards
Members carry their loyalty card in the app: a hero card with their points balance, a short code and QR for staff to scan, and Rewards and History tabs. Redemptions confirm with a live-clock screen your staff can verify at the till.
Messages
Direct and group messaging with other members and with you, including photos, videos and shared posts, with push notifications for new messages.
Profile and account
Members edit their display name, bio and avatar, manage their membership, and change their password from within the app.
The touches that make it feel premium
- Purchase celebrations: every successful purchase, an order, a booking, a ticket, a course, a membership, lands on a confetti confirmation screen with the purchase details and a Done button. Small moment, big feel.
- Push notifications: your announcements from Marketing arrive as native notifications with your app's icon.
- Live design: when you restyle your app in the Style Manager, installed apps update within seconds, no app update required.
Tip: the best way to understand the member experience is to be a member. Install your own app, buy your cheapest product, book a session. You will spot more in ten minutes as a member than in an hour in the dashboard.
Members can do almost all of this in a browser too; see What members see: the web app.