Orders and fulfilment
Updated 17 July 2026
Every purchase a member makes appears on the Orders tab of the Storefront page the moment it happens. You can search by order number and filter by status: Pending, Paid, Shipped, Delivered, Failed and Refunded.
Reading the orders table
Each row shows the order number, the customer (with avatar), item count, total, a Payment badge and a Fulfilment badge, plus the order date. Payment and fulfilment are tracked separately:
- Payment: Pending, Paid, Failed or Refunded.
- Fulfilment (physical orders): Unfulfilled once paid, then Shipped, then Delivered.
- Fulfilment (digital orders): Pending, Delivered or Failed. Digital items are delivered automatically after payment, so these normally resolve on their own.
The order drawer
Click any order to open its drawer. You will see:
- Items - each product with its variant selection (for example "Size: M"), quantity and line total, plus the order total.
- Buyer - the member who bought. Click the card to open their full profile drawer.
- Shipping address for physical orders, or the Digital delivery status for digital-only orders. An order with no shipping address is treated as digital.
- Timeline - Order placed, Paid, Shipped and Delivered steps (digital orders show Order placed, Paid, Digital delivery), each ticked as it completes.
Fulfilling a physical order
- When an order is paid, its fulfilment badge reads Unfulfilled and the drawer shows Mark as shipped.
- Click it once to reveal an optional Tracking number field, then click Confirm shipped. The tracking number is saved on the order and shown to the buyer.
- When the parcel arrives, open the order again and click Mark as delivered.
Tip: always add the tracking number when you have one. It appears in the drawer and to the member in the app, which cuts down "where is my order?" messages.
Refunds
Paid, shipped or delivered orders that were charged through Stripe show a Refund button in the drawer. Confirming refunds the full order total to the buyer through Stripe. Refunds cannot be undone, and the order's payment badge changes to Refunded.
Where the money is
Payments for direct products are charged through your connected Stripe account and paid out to your bank by Stripe. If you have not connected Stripe yet, start with Getting paid: connect Stripe. For the member's side of checkout, see How members buy.